Greetings, little kois!

This is Gin, your Lady Butler from Ruyikoi. To ensure your experience with us is truly delightful, I’m pleased to introduce our after-sales policy:

1. Return Policy

At this time, we do not offer returns. Please review your items and sizes carefully before making a purchase. If you have any questions or need assistance, don’t hesitate to reach out—we’re here to help!

2. Size Exchange Policy

We understand that finding the perfect fit can be a journey, and we’re here to support you. We offer a one-time size exchange for all items. Here’s how it works:

• Eligibility: Contact us within 14 days of receiving your order to request a size exchange.
• Condition: Items must be unworn, unwashed, and in their original bag and original condition with all tags attached.
• Process: Reach out to our customer service team with your order number and the size you wish to exchange. We’ll guide you through the next steps.
• Shipping: You are responsible for the return shipping costs of the item being exchanged. We will cover the shipping costs for sending the new size to you.

For questions or to request a size exchange, contact us at customerservice@ruyikoi.com or use our web form.

We aim to make your shopping experience as smooth as possible and appreciate your understanding and cooperation. Thank you for choosing Ruyikoi!

Warm regards,
Gin, Your Lady Butler