Ruyikoi products are available for purchase directly from our website. We also participate in various anime conventions where you can find our booth and purchase our items in person. Please note that all our products, whether bought online or offline, maintain the same high standards of quality for each item.
Yes, the products you order online are the same as those you see at our booths at conventions. We ensure that all our products maintain the same high standards, regardless of whether they are purchased online or in person. This way, you can always expect the same exceptional craftsmanship and attention to detail from Ruyikoi, no matter where you shop with us.
Definitely! We love hearing from our family and are excited to consider your suggestions for new products or designs. Please share your ideas through our contact form or social media channels, and we’ll be thrilled to consider them for our future collections.
Currently, we do not offer customization options for individual orders. However, we are always open to your ideas and suggestions. If you have a character or design concept you’re interested in, we’d love to hear from you. Please feel free to share your thoughts with us!
Yes, we offer international shipping. Shipping rates and times may vary depending on your location.
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. Please note that if the order has already been processed, we are unable to make any changes or cancellations.
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
While we don’t accept returns, we’re happy to offer a one-time size exchange within 14 days of your purchase. Just make sure the items are unworn, unwashed, and in their original condition. Please visit our After-Sales Policy for detailed exchange instructions.
At Ruyikoi, we take great pride in our high production standards, thanks to our self-sustaining supply chain. Our commitment to originality in design and quality is backed by rigorous checks at every stage, including manufacturing, warehousing, and pre-shipment inspections. It’s rare for a defective or incorrect item to slip through our meticulous processes. However, if an unexpected issue arises, please contact our customer service team within 7 days of receiving your order. Make sure the item is unworn, unwashed, and in its original condition. We’ll promptly arrange for a replacement or refund to ensure your complete satisfaction.
If you have any questions or concerns not covered in our FAQs, please reach out to us using the form below. We’re here to help!
